Configure the Multi-Level Approval for Day-0 and Day-2 Catalog Item Requests

The ServiceNow administrator can configure the multi-level approval for the day-0 and day-2 catalog item requests.

You must be the system administrator in ServiceNow.

The scope must be selected as the

From the left pane, click

Workflow

Workflow Editor

The Workflow Editor opens in a new browser tab.

Search for

Automation Day0 Items Approval SubWorkflow

for day-0 catalog item and

Automation Day2 Action Approval SubWorkFlow

for day-2 actions, and then open the workflow.

Check out the workflow to add more activities to the sub-workflow.

From the

Core

tab, add the

Approval - Group

to the workflow.

In the

Approvers

section, select the groups.

Update the connecting arrows for

and

Reject

Click

Update

Click the

icon and select

Publish

to save.

Repeat the steps to add more approval activities in the sub-workflow.

By default, three approval activities are added to the sub-workflow. The administrator can add desired approval groups to these activities.

The system administrator must add all the approval group names in the

x_vmw_cloudservice.Automation-ApprovalGroup

system property.

VMware Aria Automation 8.16 - Chinese - China