Deployments and Resources are not displayed

The deployments and resources are not visible in ServiceNow.

Even after running the scheduled job, deployments and resources are not displayed in ServiceNow.

This problem occurs as some fields in the

CMDB_ci_appl

table have mandatory conditions.

Right-click on the header bar >

configure

and open the

CMDB_ci_appl

table.

Check if the following mandatory field is set to

true

Locate the mandatory fields that are set to

true

, make them non-mandatory, and save them.

Check if you are allowed to make any changes in the

CMDB_ci_appl

table. If not, then you need to make changes in the

x_vmw_cloudservice_deployments

table.

To make changes, perform the following:

In the

x_vmw_cloudservice_deployments

table, locate the mandatory field that is set to

true

Navigate to

Dictionary Override

Create new record

in the selected

x_vmw_cloudservice_deployments

table.

Select the

Override mandatory

check box and click

Submit

If there is a mandatory condition in the

x_vmw_cloudservice_deployments

column that does not have any condition set, then update it to mandatory

false

or create a dictionary override.

VMware Aria Automation 8.16 - Chinese - China