Catalog Item Support and Limitation

A single ServiceNow instance supports multiple
VMware Aria Automation
instances. The Catalog Items from the multiple instances are consolidated.
Approval groups to approve or reject the deployment requests are supported.
Value Picker only supports Properties Array as the return type when the value is fetched from the
VMware Aria Automation
Orchestrator Actions.
Under
Custom Resources
, for
Add Action
, the
Requires condition
must be disabled.
For
Custom
forms, field properties such as the
Match
field are not supported in the Constraints.
For the Service Portal and Native UI, the placeholder functionality is not supported.
The
supports only the following field types in Cloud Template (YAML):
String
Integer
Number
Boolean
Object
Data grid

The
does not support the
Multi-value Picker
field type. When the Import catalog job runs, it skips the catalog items with the
Multi-value Picker
field type.
In the
, the dependent fields having minimum and maximum values with the
VMware Aria Automation
action are not supported.
In the
, the stepwise increment option (stepper) is not supported for decimal and integer data type constraints.
The
does not support the Text Element if fetched from External Source.
The
does not support the Deployment Count feature.
All the functionalities of the
available on the Service Portal are supported on the Employee Center.
In ServiceNow, it is recommended to have numeric values for the version field of the catalog item.
On vRA, the
Date Time
field value for
Objectfield
and
Datagrid
must be in the UTC time zone.
For catalog items, the price calculation is not supported for complex datatypes such as
Objectfield
,
Datagrid
,
Value Picker
, etc.
If you have created the following field in the
then while performing import in ServiceNow, this field will not be created:
Field ID:
project

Supported Data type Matrix for Day-0
This section provides information on supported data types for
Appearance
,
Default values
, and
Constraints
in
VMware Aria Automation Plug-in
.
Appearance

By default, the following VMware Aria Automation field types are supported:

Appearance
Label and Type		Visibility				Read-Only			Custom help
Data Types	Placeholder	Constant	Conditional	External Source	Bind field	Constant	Conditional	External Source
Array Input	╳	╳	╳	╳	╳	╳	╳	╳	╳
Dropdown	╳	✔	✔	✔	╳	✔	✔	✔	✔
Image	N/A	╳	╳	╳	╳	N/A	N/A	N/A	╳
Link	N/A	╳	╳	╳	╳	N/A	N/A	N/A	╳
Dual List	N/A	✔	✔	✔	╳	✔	╳	╳	✔
Decimal	N/A	✔	✔	✔	╳	✔	✔	✔	✔
File upload	N/A	╳	╳	╳	╳	╳	╳	╳	╳
Integer	N/A	✔	✔	✔	╳	✔	✔	✔	✔
Multi select	N/A	✔	✔	✔	╳	✔	╳	╳	✔
Multi value picker	N/A	╳	╳	╳	╳	╳	╳	╳	╳
Object field	N/A	✔	✔	✔	╳	✔	✔	✔	✔
Password	N/A	✔	✔	✔	╳	✔	✔	✔	✔
Radio group	N/A	✔	✔	✔	╳	✔	✔	✔	✔
Text area	✔	✔	✔	✔	╳	✔	✔	✔	✔
Text field	✔	✔	✔	✔	╳	✔	✔	✔	✔
Text	N/A	✔	✔	✔	╳	N/A	N/A	N/A	✔
Value picker	╳	✔	✔	✔	╳	✔	╳	╳	✔
Check box	N/A	✔	✔	✔	╳	✔	✔	✔	✔
Data grid	╳	✔	✔	✔	╳	✔	✔	✔	╳
Combo box	╳	╳	╳	╳	╳	╳	╳	╳	╳
Date Time	N/A	✔	✔	✔	╳	✔	✔	✔	✔
Tree Picker	╳	╳	╳	╳	╳	╳	╳	╳	╳

You need to enter or click outside the area of the text field after entering a word that matches the read-only and visibility of fields and tabs.
The External Source option from visibility and read-only is not supported for an empty field value.
The VMware Aria Automation Plug-in does not support request info fields for read-only and visibility of fields and tabs.
Default Values Support
The support for data types such as Drop down, Multi-select, and Dual list as shown in the below table is also supported for String, Integer, and Decimal.
The Conditional visibility and Read-only is supported for the following datatypes using the operators:
Drop down
and
Text field
using
Equals
,
NotEquals
, and
Within
operators.
Checkbox
using
Equals
and
NotEquals
operators.
Integer
and
Decimal
using
Equals
,
NotEquals
,
Greater than
,
Lesser than
,
Greater than equal to
, and
Lesser than equal to.
The External Source default value and Value Options can be set by the direct
VMware Aria Automation Orchestrator
action and Input in Action inputs as Constant and Field using the following data types:
Text field
,
Text area
, and
Drop down
.
The Computed default value is supported for the following field type selections:
Integer
,
Decimal
,
Text field
,
Drop down
, and
Text area
.
'N/A'
in the below table represents the selected combination of default value and value options that are not supported in ServiceNow since they are not available in VMware Aria Automation.

The supported VMware Aria Automation field types for default value and value options are as follows:

Default Value and Value Options
Data Types	Default Value - Constant			Default Value - External Source			Default Value - Computed			Default Value - Conditional			Default Value - Bind fields
	Value Options			Value Options			Value Options			Value Options			Value Options
	No Options	Constant	External Source	No Options	Constant	External Source	No Options	Constant	External Source	No Options	Constant	External Source	No Options	Constant	External Source
Array input	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Check box	✔	N/A	N/A	✔	N/A	N/A	N/A	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A
Combo box	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳
Data grid	✔	N/A	N/A	✔	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Date time	✔	N/A	N/A	✔	N/A	N/A	N/A	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A
Decimal	✔	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A
Drop down	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔	✔
Dual list	✔	✔	✔	✔	✔	✔	N/A	╳	╳	╳	╳	╳	N/A	╳	╳
File upload	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Image	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Integer	✔	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A	✔	N/A	N/A
Link	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Multi select	✔	✔	✔	✔	✔	✔	N/A	╳	╳	╳	╳	╳	N/A	╳	╳
Multi value picker	╳	╳	╳	╳	╳	╳	N/A	╳	╳	N/A	╳	╳	N/A	╳	╳
Object field	╳	N/A	N/A	╳	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Password	✔	N/A	N/A	✔	N/A	N/A	N/A	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A
Radio group	✔	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳
Text	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Text area	✔	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A
Text field	✔	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A	✔	N/A	N/A
Tree picker	╳	N/A	N/A	╳	N/A	N/A	N/A	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Value picker	✔	✔	✔	✔	✔	✔	N/A	N/A	N/A	╳	╳	╳	╳	╳	╳

In
request info fields
, the following value fields are supported for the
Bind field
and
External source
value source:
Catalog item name
Content source type
Current organization
In Bind fields and Computed default value, once the child
text field
value is modified and when you change the parent
text field
value, the modified child text field value will also reflect the same as that of the parent field.
The operator containing an empty value is not supported for the computed default value.
Support for Constraints

The following VMware Aria Automation field types are supported for Constraints:

Constraints
	Required			Regular Expression		Minimum Value			Maximum Value
Data Types	Constant	Conditional	External Source	Constant	Conditional	Constant	Conditional	External Source	Constant	Conditional	External Source
Array input	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳
Check box	✔	╳	╳	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Combo box	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳
Data grid	✔	╳	╳	✔	╳	✔	╳	╳	✔	╳	╳
Date time	╳	╳	╳	N/A	N/A	✔	╳	╳	✔	╳	╳
Decimal	✔	╳	╳	╳	╳	✔	╳	╳	✔	╳	╳
Drop down	✔	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳
Dual list	✔	╳	╳	╳	╳	✔	╳	╳	✔	╳	╳
File upload	╳	╳	╳	N/A	N/A	╳	╳	╳	╳	╳	╳
Image	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Integer	✔	╳	╳	╳	╳	✔	╳	╳	✔	╳	╳
Link	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Multi select	✔	╳	╳	╳	╳	✔	╳	╳	✔	╳	╳
Multi value picker	╳	╳	╳	N/A	N/A	╳	╳	╳	╳	╳	╳
Object field	✔	╳	╳	✔	╳	✔	╳	╳	✔	╳	╳
Password	✔	╳	╳	✔	╳	✔	╳	╳	✔	╳	╳
Radio group	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Text	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Text area	✔	╳	╳	✔	╳	✔	╳	╳	✔	╳	╳
Text field	✔	╳	╳	✔	╳	✔	╳	╳	✔	╳	╳
Tree picker	╳	╳	╳	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Value picker	✔	╳	╳	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A

Custom Categories support
:
The
supports creating custom categories and linking catalog items to custom categories.
To create a new category, go to the filter Navigator, and type
Categories
>
Service Catalog
>
Maintain Categories
.
To link a newly created category to catalog items, follow the steps:
In filter Navigator>
Catalog items
.
On
Catalog items
, under the
Categories
tab, click
Edit
.
In
Edit Members
, search for the newly created categories.
Add the newly created categories to the
Categories List
and click
Save
. The new categories are linked to the catalog items.
Support of custom fields for Day-0 catalog item
:
The container for custom fields facilitates you to create a custom field with orders ranging from conditions
10002-10099
under variables.
You can also change the name of the custom container if required.
You can create customized client scripts for custom fields.
You can create a new custom field by clicking the
New
button under variables, on catalog items in the
.
While creating new
custom fields
, if the user changes
scope to global scope on catalog items, then the
New
button under variables will not be visible to create new custom fields.
Custom fields can be created only on the Day-0 catalog item.
You can view the custom fields on RITM. The reference of the RITM number is displayed under requested items by navigating to deployments and vice versa.
While creating a client script, in
UI type
, you must select
All
so that the script works on both the Native UI and Service Portal.
Custom fields cannot be sent to
VMware Aria Automation On-Prem
/
VMware Aria Automation Cloud
.
The
Application Scope
must be
Global
for creating a Custom field and Variable set else the catalog items request will fail in ServiceNow.
The
Application Scope
must be
Global
for creating a Custom field and Custom variable set.
Support for custom variable set for day-0 catalog items
:
The
Application Scope
must be
Global
for creating a custom variable set.
Deployment Name field support
:
You can view the
Deployment Name
field in the plug-in for both custom form and non-custom form catalog items. The
Deployment Name
field displays as a Read-only field and can be enabled or disabled from
VMware Aria Automation
.
If the catalog item does not have a Deployment name field in VMware Aria Automation, then the Deployment name will be displayed after the Version field.
The
supports the Deployment name field for external source and default values.

Custom property Support and Limitation

Property group Support and Limitation

Day 2 Action Support and Limitation

Configuration of email notification for endpoint, entitlement, approval request, RITM request on
VMware Aria Automation
, day-2 actions, and resource sharing are available.
A support ticket is created within ServiceNow on the failure of catalog request submission and day-2 action.
After you have removed the disk from a machine, it takes time to reflect the same in the
.
The following day-2 actions are available from the
:
Resource Actions	Deployment Actions
Add Disk	Change Lease
Compute Relocate	Delete
Create Snapshot	Power Off
Delete	Power On
Delete Snapshot	Change Owner
Power Off	Edit Deployment
Power On	Change Project
Reboot
Remove Disk
Reset
Resize
Resize Boot Disk
Resize Disk
Restart
Revert to Snapshot
Shutdown
Suspend
You can change the owners of deployments for day-2 actions with the available users displayed in the
Owner Type
dropdown only if the same users are available on
VMware Aria Automation
and ServiceNow :
For SaaS, the
email ID
of users will be displayed if the same email ID is available on vRA and ServiceNow.
For On-premise, the
user_name
of users will be displayed if the same user_name is available on vRA and ServiceNow.
Adding
Groups
is not supported in the
Owner Type
.
Edit deployment day-2 action does not support changing the icon for a deployment.
The Run Puppet Task day-2 action is not supported for Puppet deployments.
Custom day-2 Actions and Custom Resources are supported.
Custom day-2 Action is supported for:
Deployments
Built-in Resources
Custom Resources
Form-based day-2 actions
Formless day-2 actions
The
supports the following field types for custom resources and custom day-2 actions through property binding:
Field Types	Custom Resource	Custom Day-2 Actions
		Direct Binding	In Request	Binding Action
Text area	✔	✔	✔	╳
Text field	✔	✔	✔	╳
Text	✔	✔	✔	╳
Password	✔	╳	✔	╳
Decimal	✔	✔	✔	╳
Integer	✔	✔	✔	╳
Drop down	✔	✔	✔	╳
Check box	✔	✔	✔	╳
Value picker	✔	╳	✔	✔
Date time	✔	╳	╳	╳
The request form submission fails in ServiceNow for the data types that are not supported in Custom day-2 actions.
Data type as Complex and display as Object field is not supported in the plug-in for day-2 catalog items.
The
does not support the Update day-2 action for:
Custom Resources
Built-in resources in the Native UI
In ServiceNow, to import day-2 actions for resources and deployments, you can now set the following properties as either
True
or
False
:
x_vmw_cloudservice.fetch_deployments_day2_actions
: The default value is
True
, when you set the property as
False
, the day-2 actions for deployments will not be imported.
x_vmw_cloudservice.fetch_resources_day2_actions
: The default value is
True
, when you set the property as
False
, the day-2 actions for resources will not be imported.
Supported data type matrix for Day-2
This section provides information on supported data types for
Appearance
,
Default values
, and
Constraints
in
VMware Aria Automation Plug-in
.
Appearance Support
The data type support of Drop down, Multi-select, and Dual list as shown in the below table is also supported for
String
,
Integer
, and
Decimal
.
The Conditional visibility and Read-only is supported for the following datatypes using operators:
Drop-down
and
Text field
using
Equals
,
NotEquals
, and
Within
operators.
Checkbox
using
Equals
and
NotEquals
operators.
Integer
and
Decimal
using
Equals
,
NotEquals
,
Greater than
,
Lesser than
,
Greater than equal to
, and
Lesser than equal to
.
The Signpost position for custom help is not supported.
'
N/A
' in the below table represents that data types are not supported in ServiceNow since they are not available in VMware Aria Automation.

By default, the following VMware Aria Automation field types are supported:

Appearance
Label and Type		Visibility				Read-Only			Custom help
Data Types	Placeholder	Constant	Conditional	External Source	Bind field	Constant	Conditional	External Source
Array Input	╳	╳	╳	╳	╳	╳	╳	╳	╳
Dropdown	╳	✔	✔	╳	╳	✔	╳	╳	✔
Image	N/A	╳	╳	╳	╳	N/A	N/A	N/A	╳
Link	N/A	╳	╳	╳	╳	N/A	N/A	N/A	╳
Dual List	N/A	╳	╳	╳	╳	╳	╳	╳	╳
Decimal	N/A	✔	✔	╳	╳	✔	╳	╳	✔
File upload	N/A	╳	╳	╳	╳	╳	╳		╳
Integer	N/A	✔	✔	╳	╳	✔	╳	╳	✔
Multi select	N/A	╳	╳	╳	╳	╳	╳	╳	╳
Multi value picker	N/A	╳	╳	╳	╳	╳	╳	╳	╳
Object field	N/A	╳	╳	╳	╳	╳	╳	╳	╳
Password	N/A	✔	✔	╳	╳	✔	╳	╳	✔
Radio group	N/A	╳	╳	╳	╳	╳	╳	╳	╳
Text area	╳	✔	✔	╳	╳	✔	╳	╳	✔
Text field	╳	✔	✔	╳	╳	✔	╳	╳	✔
Text	N/A	✔	✔	╳	╳	N/A	N/A	N/A	✔
Value picker	╳	✔	✔	╳	╳	✔	╳	╳	✔
Check box	N/A	✔	✔	╳	╳	✔	╳	╳	✔
Data grid	╳	╳	╳	╳	╳	╳	╳	╳	╳
Combo box	╳	╳	╳	╳	╳	╳	╳	╳	╳
Date Time	N/A	✔	✔	╳	╳	✔	╳	╳	✔

You need to enter or click outside the area of the text field after entering a word that matches the visibility of the fields and tabs.
The visibility of fields and tabs for constraints is not supported for the following:
Minimum
Maximum
Regex
Default Values Support

The supported

VMware Aria Automation

field types for default value and value options are as follows:

Default Value and Value Options
	Default Value - Constant			Default Value - External Source			Default Value - Computed			Default Value - Conditional			Default Value - Bind fields
Data Types	Value Options			Value Options			Value Options			Value Options			Value Options
	No Options	Constant	External Source	No Options	Constant	External Source	No Options	Constant	External Source	No Options	Constant	External Source	No Options	Constant	External Source
Check box	✔	N/A	N/A	✔	N/A	N/A	N/A	N/A	N/A	╳	N/A	N/A	✔	N/A	N/A
Date time	✔	N/A	N/A	✔	N/A	N/A	N/A	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Decimal	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Drop down	✔	✔	✔	✔	✔	✔	╳	╳	╳	╳	╳	╳	✔	✔	✔
Integer	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Value picker	✔	✔	✔	✔	✔	✔	N/A	N/A	N/A	╳	╳	╳	╳	╳	╳
Password	✔	N/A	N/A	✔	N/A	N/A	N/A	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Text area	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Text field	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	✔	N/A	N/A
Text	✔	N/A	N/A	✔	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Image	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
Multi select	╳	╳	╳	╳	╳	╳	N/A	╳	╳	╳	╳	╳	N/A	╳	╳
Dual list	╳	╳	╳	╳	╳	╳	N/A	╳	╳	╳	╳	╳	N/A	╳	╳
Radio Group	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳
Data Grid	╳	N/A	N/A	╳	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Object Field	╳	N/A	N/A	╳	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Multi Value Picker	╳	╳	╳	╳	╳	╳	N/A	╳	╳	N/A	╳	╳	N/A	╳	╳
Combo box	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳	╳
Array Input	╳	N/A	N/A	╳	N/A	N/A	N/A	N/A	N/A	╳	N/A	N/A	N/A	N/A	N/A
Link	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A	╳	N/A	N/A
File Upload	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A