Email and Ticketing Properties
The ServiceNow system administrator or plug-in admin can configure email notification properties and support tickets in the .
The system administrator or plug-in admin can configure the email notification for these functionalities:
- Manage Endpoint: An email is sent to the users responsible to create, update, and delete the endpoint.
- Approval request: If the email settings are configured, then:
- An email is sent to both requester and approval group once the request is created.
- An email is sent to requester if the submitted request is approved or rejected.
- An email is sent to requester if more information is required by the approval group.
- Deployment Requested Items (RITM) toVMware Aria Automation: If the email settings are configured, then:
- An email is sent to requester once the RITM is submitted.
- If the approval group is configured, an email is sent to the approval group once the RITM is submitted.
- An email is sent to requester if RITM is successful.
- An email is sent to requester if RITM is failed and a support ticket is created.
- Day-2 actions: If the email settings are configured, then:
- An email is sent to requester if a Day-2 deployment or resource action is successful.
- An email is sent to requester if a Day-2 deployment or resource action is failed and a support ticket is created.
The system administrator or plug-in admin can configure the properties to create support tickets:
- A support ticket is created if a RITM request is failed.
- A support ticket is created if a Day-2 deployment or resource action is failed.