Update the
from 8.16.1 to 8.17 version

If you have previously installed the
8.16 version from the ServiceNow store, you can update it to
8.17 version in your instance.
  • You must be the system administrator in ServiceNow.
  • You must deactivate the following scheduled jobs:
    • vRA Import Project
    • vRA Import Catalog
    • vRA Import Resources and CMDB
    • vRA Delete Queue
    • vRA Reconcile Actions
  • The
    user criteria scoped API plug-in
    must be installed. For details, see Install the user criteria scoped API plug-in.
  • A data source choice list must be created. See Create a Data Source Choice in ServiceNow.
  • You must set the
    Replace on upgrade
    flag as
    True
    for the table records having customizations by following the below steps:
    • In the filter Navigator, type the
      sys_update_xml.LIST
      table name and press Enter.
    • On the
      Customer Updates
      page, click the gear icon. The
      Personalize List Columns
      window will display.
    • Under the
      Available
      column list, add the following to the
      Selected
      column and click
      OK
      .
      • Replace on upgrade
      • 適用先
    • In the
      Application
      column, search for
      VMware Aria Automation Plug-in
      . The number of table records will be listed.
    • Place the pointer on the
      Type
      , and click
      vertical ellipsis
      >
      Group By Type
      . A list of records will be listed based on Type.
    • Expand the
      System Property
      and set the
      Replace on upgrade
      to
      True
      for all the system properties.
    • You must set the “
      Replace on upgrade
      ” as
      True
      for any table records that contain customizations.
    • For more information on overwriting your customizations, see Overwrite customizations during an upgrade.
    • If you have skipped updating the “
      Replace on upgrade
      ” flag for table records having customizations before upgrading, then the records will fall into Skipped and Skipped Manual Merge. For more information, see Troubleshoot.
  1. Log in to ServiceNow as a system administrator.
  2. In the left pane, click
    System Applications
    >
    All Available Applications
    >
    All
    .
  3. Search for
    .
  4. Select the latest release version and click
    Update
    .
  5. Select the
    Load Demo Data
    checkbox and click
    Update
    . The current version will be updated to latest release version.
  6. Make sure that all the scheduled jobs are in the Inactive state.
  7. Provide the required access for the question choice table. See Enable Application Access.
  8. Navigate to
    Manage Endpoints
    and open each registered endpoint.
  9. Click the
    Validate and Save
    button.
  10. Run the scheduled jobs:
    1. In the left pane, click
      VMware Aria Automation
      >
      Job Schedules
      .
    2. Activate all the scheduled jobs that were deactivated initially.
    3. Run the
      Import Project
      first then run the
      Import Catalog
      schedule job.
    4. Run the
      Import Resources and CMDB
      schedule job.