Workspace ONE Access
Day 2 operations fail when the root password expires

VMware Workspace ONE Access
Day 2 operations such as upgrade or root password update fails when the
Workspace ONE Access
root password expires.
  1. Login to the virtual appliance console of
    Workspace ONE Access
    in
    vCenter Server
    .
  2. Update the root password of the
    Workspace ONE Access
    virtual appliance.
  3. Login to
    VMware Aria Suite Lifecycle
    and run the inventory sync of
    Workspace ONE Access
    . Update the
    Workspace ONE Access
    root password when retrying a failed inventory sync request.
  4. Initiate the
    Workspace ONE Access
    Day 2 operation.