Known Issues

The following issues are known in the
:
  • The VMware Aria Automation Plug-in displays Boolean type fields as checkboxes in catalog items.
  • If there are multiple catalog items with the same name, then the
    displays the latest created catalog item and earlier created catalog items are removed.
  • While deleting an endpoint make sure that data is in the VMware application scope. If not, an error message displays for the
    cross scope data deletion post endpoint is deleted and data is removed successfully
    .
  • The
    VMware Aria Automation
    configures Items for the catalog items that do not support
    .
  • In the Native UI, if a day-2 action catalog item contains the check box or label fields then ServiceNow displays the cross-scope info messages while loading day-2 catalog items and also on RITM after submitting the day-2 catalog items. This is a ServiceNow-known issue.
  • On the Service Portal, duplicate data type fields are displayed in the RITM if the catalog item has multiple versions.
  • On the Service Portal, for the visibility feature, the Dropdown field list on the catalog item will have an extra empty option.
  • When day-2 actions for multiple deployments are processed simultaneously, the duplicate variables may be generated in respective day-2 catalog items. This is a ServiceNow-known issue and occurs rarely.
  • In ServiceNow, if you hide all fields under a tab, then the tab will also not be visible even if the visibility condition is matched.
  • The catalog form request with empty fields within property groups will fail after submission because the property groups are mandatory in
    VMware Aria Automation
    .
  • In the Data grid, if the input field with type number/integer is empty on the order form, then the catalog request fails after submitting in ServiceNow.
  • In ServiceNow, when you modify the value of any dependent field containing conditional default value and conditional read-only, then the dependent field will reflect the default value instead of the modified value.
  • In ServiceNow, when you perform the price estimate calculations without filling in any mandatory fields in the form, the price estimate can give an error message that can be viewed in the error logs.
  • The “
    Update
    ” button for price estimate calculations is always active even if any of the field’s inputs are not modified.
  • In ServiceNow, if the mandatory field has a default value and conditional read-only, then the read-only condition will not be applied to the mandatory field.
  • For getting an empty value from
    VMware Aria Automation Orchestrator
    , make sure your VMware Aria Orchestrator action script code considers both
    “Empty”
    and
    “Null”
    conditions while checking the input parameters.
  • In the plug-in, the below-mentioned configurations for the
    Dual List
    and
    Multi-Select
    data type are not recommended:
    • Default value is not present in the
      Value Options
      .
    • Value Options
      are empty and the default value source is
      External
      .