VMware Cloud on Dell

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Creating Support Request

You can create a support request from the
VMware Cloud on Dell EMC
 Console.
  1. Before you contact VMware for support, have the support information for your SDDC ready.
    1. Log in to the VMware Cloud Services Console at https://console.cloud.vmware.com/csp/gateway/discovery.
    2. Launch the
      VMware Cloud on Dell
      service.
    3. Click the SDDC name or expand your SDDC and click
      View Details
      .
    4. Navigate to the
      Support
       tab and copy the following information:
      • Org ID
      • SDDC ID
  2. Click
    Support Requests
    .
    The
    Support Requests
     window appears.
  3. Click
    Create a Support Request
    .
    The
    VMware Support
     page on Customer Connect opens. For detailed instructions on creating a new support request, see How to file a Support Request in Customer Connect and via Cloud Services Portal.
  4. Enter the required details.
    Select the category as
    VMware Cloud on Dell EMC
     and ensure that the time zone reflects your local time.
  5. Click Submit to create the support request.
    Your support request is listed in the
    Support Center
     tab, and you can view the details. Also, an email notification is sent to your registered email ID with the subject
    Support Request <Support Request Number> Received [ref:_<Reference Number>:ref]
    .

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