Troubleshooting the Management Pack
Once you have finished Installing and Configuring the Management Pack, check the
Collection State
and Collection Status
for the adapter instance on the Solutions
page. If they show as Not Collecting
or No Data Receiving
,
respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.- Test Connection Errors
- Adapter and Collector Log Files
Test Connection Errors
When Creating an Adapter Instance, click
Test Connection
after entering all of your configuration settings to ensure VMware Aria Operations can connect to the specified host.The following VNX Block File errors are possible:
Error:
Unable to establish a valid connection to the target system. Cannot connect to Primary Control Station. Check hostname, username, and password.Action:
Ensure the hostname, username, and password for the Primary Control Station are correct.Error:
Unable to establish a valid connection to the target system. Command not found, nas path may be incorrect.Action:
Ensure the nas
path is correct.The following VNX Block Block errors are possible:
Error:
Unable to establish a valid connection to the target system. Connection failed. Returned: Could not connect to the specified host.Action:
Ensure the hostname is correct.Error:
Unable to establish a valid connection to the target system. Connection failed. Returned: Cannot run Program.Action:
Ensure the NaviSecCLI utility is installed and that the appropriate path was entered in the adapter configuration window. To manually verify that your connection information is correct and your system is accessible, run the following command from your command prompt:- Windows:C:\Program Files (x86)\EMC\Navisphere CLI\NaviSECCli.exe” -User <User Name> -Password <Password> -Scope 0 -h <hostname or IP address> lun -list -all
- Linux:/opt/Navisphere/bin/naviseccli -User <User Name> -Password <Password> -Scope 0 -h <hostname or IP address> lun -list -all
Error:
Unable to establish a valid connection to the target system. Connection failed. Returned: Invalid scope.Action:
Ensure a 0, 1, or 2 was entered in the adapter configuration window.Error:
Unable to establish a valid connection to the target system. User name, password and/or scope incorrect; User name, password and/or scope incorrect.Action:
Ensure the username and password are valid for the scope specified.Error:
“Library or configuration file for NaviSecCLI is missing or corrupt.”Action:
In order to resolve this issue on Windows VMware Aria Operations boxes, complete the following steps:If this error occurs in Linux, you will probably have to su admin and run naviseccli security -certificate -cleanup.
- Open a command prompt as the SYSTEM user. This can be done in a few ways: Creating a service to open the command prompt interactively (deprecated, but functional as of Microsoft Windows Server 2008 R2)
- sc create cmdsvc binpath= “cmd /K start” type= own type= interact
- sc start cmdsvc
- psexec (http://ss64.com/nt/psexec.html)
- remote.exe tool as part of the Windows Debugger (remote /c [host] SYSCMD)
- Run the following command in the SYSTEM-user command prompt: NaviSECCli.exe security -certificate -cleanup.
- Attempt Test Connection again in VMware Aria Operations. If it fails with the following error, try again: “Connection failed. Returned: Error occurred while trying to connect: ‘[host]’. Message : File does not match signature.” After performing these steps, Test Connection should pass.
Adapter and Collector Log Files
You can review adapter errors in the adapter and collector log files, which can be viewed in the VMware Aria Operations UI or in an external log viewer.
- Adapter log filesare located in the $VCOPS_BASE/user/log/adapters/emcVNX Block<block or file>_adapter3/ folder.
- Collector log filesare located in the $VCOPS_BASE/user/log/ folder.
To set the base log level for the collector in VMware Aria Operations:
- Navigate toAdministration > Logs.
- Expand thePRIMARYfolder, then select theCOLLECTORfolder.
- Click theEdit Propertiesicon.
- In theRoot logger leveldrop-down menu, select the desired option.
- The default logging level iswarning.
- To troubleshoot issues, set the logging level toinfo.
- To view detailed messages, including micro steps, queries, and returned results, set the logging level todebug.
If you set the logging level to
debug
,
log files can become large very quickly. Set the logging level to debug
only for short periods of time.For more information about viewing log files and modifying levels, refer to the VMware Aria Operations online help.