VMware Aria Operations for Integrations 4.1

management.packs 10.1 10.0 9.2 9.1 9.0 8.18 8.16 8.12.2 8.12 8.4 8.3 8.2 8.1 6.3 6.2 5.4 5.3 5.2 5.1 4.3 4.2 4.1 3.3 3.2 3.1 2.7.1 2.7 2.6.1 2.6 2.2 2.1 2.0 1.9 1.4.1 1.4 1.3 1.2 1.1 1.0

Troubleshooting the Management Pack

Once you have finished Installing and Configuring the Management Pack, check the
Collection State
 and
Collection Status
 for the adapter instance on the
Solutions
 page. If they show as
Not Collecting
 or
No Data Receiving
,
 respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.
  • Test Connection Errors
  • Adapter and Collector Log Files

Test Connection Errors

When Creating an Adapter Instance, click
Test Connection
 after entering all of your configuration settings to ensure VMware Aria Operations can connect to the specified host.
The following VNX Block File errors are possible:
Error:
 Unable to establish a valid connection to the target system. Cannot connect to Primary Control Station. Check hostname, username, and password.
Action:
 Ensure the hostname, username, and password for the Primary Control Station are correct.
Error:
 Unable to establish a valid connection to the target system. Command not found, nas path may be incorrect.
Action:
 Ensure the
nas
 path is correct.
The following VNX Block Block errors are possible:
Error:
 Unable to establish a valid connection to the target system. Connection failed. Returned: Could not connect to the specified host.
Action:
 Ensure the hostname is correct.
Error:
 Unable to establish a valid connection to the target system. Connection failed. Returned: Cannot run Program.
Action:
 Ensure the NaviSecCLI utility is installed and that the appropriate path was entered in the adapter configuration window. To manually verify that your connection information is correct and your system is accessible, run the following command from your command prompt:
  • Windows:
     C:\Program Files (x86)\EMC\Navisphere CLI\NaviSECCli.exe” -User <User Name> -Password <Password> -Scope 0 -h <hostname or IP address> lun -list -all
  • Linux:
     /opt/Navisphere/bin/naviseccli -User <User Name> -Password <Password> -Scope 0 -h <hostname or IP address> lun -list -all
Error:
 Unable to establish a valid connection to the target system. Connection failed. Returned: Invalid scope.
Action:
 Ensure a 0, 1, or 2 was entered in the adapter configuration window.
Error:
 Unable to establish a valid connection to the target system. User name, password and/or scope incorrect; User name, password and/or scope incorrect.
Action:
 Ensure the username and password are valid for the scope specified.
Error:
 “Library or configuration file for NaviSecCLI is missing or corrupt.”
Action:
In order to resolve this issue on Windows VMware Aria Operations boxes, complete the following steps:
If this error occurs in Linux, you will probably have to su admin and run naviseccli security -certificate -cleanup.
  1. Open a command prompt as the SYSTEM user. This can be done in a few ways: Creating a service to open the command prompt interactively (deprecated, but functional as of Microsoft Windows Server 2008 R2)
    • sc create cmdsvc binpath= “cmd /K start” type= own type= interact
    • sc start cmdsvc
    • remote.exe tool as part of the Windows Debugger (remote /c [host] SYSCMD)
  2. Run the following command in the SYSTEM-user command prompt: NaviSECCli.exe security -certificate -cleanup.
  3. Attempt Test Connection again in VMware Aria Operations. If it fails with the following error, try again: “Connection failed. Returned: Error occurred while trying to connect: ‘[host]’. Message : File does not match signature.” After performing these steps, Test Connection should pass.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the VMware Aria Operations UI or in an external log viewer.
  • Adapter log files
     are located in the $VCOPS_BASE/user/log/adapters/emcVNX Block<block or file>_adapter3/ folder.
  • Collector log files
     are located in the $VCOPS_BASE/user/log/ folder.
To set the base log level for the collector in VMware Aria Operations:
  1. Navigate to
    Administration > Logs
    .
  2. Expand the
    PRIMARY
     folder, then select the
    COLLECTOR
     folder.
  3. Click the
    Edit Properties
     icon.
  4. In the
    Root logger level
     drop-down menu, select the desired option.
    • The default logging level is
      warning.
    • To troubleshoot issues, set the logging level to
      info.
    • To view detailed messages, including micro steps, queries, and returned results, set the logging level to
      debug.
If you set the logging level to
debug
,
 log files can become large very quickly. Set the logging level to
debug
 only for short periods of time.
For more information about viewing log files and modifying levels, refer to the VMware Aria Operations online help.

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