Create a Support Bundle
You can create a support bundle that collects diagnostic information such as
product-specific logs, configuration files of your setup. When you raise a support request,
VMware Technical Support uses this information to troubleshoot your setup issues.
- On the Settings page, click .
- Select the platform VMs and the collector VMs for which you want to create the support bundle.To select all VMs, click the check box in the header of the platform VMs and the collector VMs tables.
- ClickCreate Support Bundle.
- ClickYesto confirm creation of a new support bundle.VMware Aria Operations for Networkstakes some time to complete the creation of the bundle.
A new support bundle is created
displaying date and time. To initiate the download of support bundle, click the
Download
link next to the respective VM. - The support bundle creation on a medium sized system can take in excess of fifteen minutes.
- Only two support bundles can be present at one given time. So, while creating a new one, if there are already two support bundles present, the older one is deleted.
Attach the support bundle to your
service request for VMware to access the details.