VMware Aria Operations 8.17.1

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Review Alerts Related to Reported Problems

The sales vice president reports degraded performance in a virtual machine. To determine if the virtual machine has any alerts indicating the cause, review alerts for the virtual machine.
Locate the customer's virtual machine so that you can review related alerts. See Search for a Specific Object.
Alerts on an object can give you an insight into problems beyond the specific problem reported by the user.
  1. Click the
    Summary
     tab for the object generating alerts.
    The
    Summary
     tab displays active alerts for the object.
  2. Review the top alerts for Health, Risk, and Efficiency.
    Top alerts identify the primary contributors to the current state of the object. Do any of them appear to contribute to the slow response time? For example, any ballooning or swapping alerts indicate that you must add memory to the virtual machine. Are any alerts related to memory contention? Contention can be an indicator that you must add memory to the host.
  3. If the
    Summary
     tab does not include top problems that appear to explain the reported problem, click the
    Alerts
     tab.
    The Alerts tab displays all active alerts for the current object.
  4. Review the alerts for problems that are similar to or contribute to the reported problem.
    1. To view the active and canceled alerts, click
      Status: Active
       to clear the filter and display active and inactive alerts.
      The canceled alerts might provide information about the problem.
    2. So that you can locate alerts generated on or before the time when your customer reported the problem, click the
      Created On
       column to sort the alerts.
    3. To view alerts for the parent objects in the same list with the alert for the virtual machine, click
      View From
      , then select, for example,
      Host System
       under Parents.
      The system adds these object types to the list so that you can determine if alerts among the parent objects are contributing to the reported problem.
  5. If you locate an alert that appears to explain the reported problem, click the alert name in the alerts list.
  6. On the
    Alert > Symptoms
     tabs, review the triggered symptoms and recommendations to determine if the alert indicates the root cause of the reported problem.
  • If the alert appears to indicate the source of the problem, follow the recommendations and verify the resolution with your customer.
  • If you cannot locate the cause of the reported problem among the alerts, begin more in-depth troubleshooting. See Use Troubleshooting to Investigate a Reported Problem.

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