Workspace ONE Access
Day 2 operations fail when the root password expires

VMware Workspace ONE Access
Day 2 operations such as upgrade or root password update fails when the
Workspace ONE Access
root password expires.
  1. Login to the virtual appliance console of
    Workspace ONE Access
    in
    vCenter
    .
  2. Update the root password of the
    Workspace ONE Access
    virtual appliance.
  3. Login to
    VMware Aria Suite Lifecycle
    and run the inventory sync of
    Workspace ONE Access
    . Update the
    Workspace ONE Access
    root password when retrying a failed inventory sync request.
  4. Initiate the
    Workspace ONE Access
    Day 2 operation.