Generate a Support Bundle

To help diagnose problems, you might need to generate system and runtime information, and support bundle collections of log files.

The following table describes the contents of the support bundle:

Name	Description
command.txt	Text file with details about the support bundle. Contains start date, end date, and target directory for the support bundle, as defined during generation.
config.txt	Text file with configuration details. The system token, passwords, and the signature and fingerprint of the SSL certificate are excluded.
log	Directory that contains the following VMware Cloud Director Object Storage Extension logs: VMware Cloud Director Object Storage Extension Keeper Service Logs Access Logs Default Logs System Logs Organization Unit (OU) Logs
db	Directory that contains the schema history and the hibernate sequence for the database.

Open an SSH connection to the

VMware Cloud Director Object Storage Extension

machine.

To generate the support bundle, run the following command:

ose support --start start-date --end end-date

You can optionally append the

--start

and

--end

arguments.

The

--start

argument defines the start time for the logs to be collected. The default value is 2018-01-01.

The

--end

argument defines the end time for the logs to be collected. If not specified, the end date is the current date.

For the

--start

and the

--end

arguments values, enter the date in the YYYY-MM-DD format.

ose support --start 2020-03-12 --end 2020-05-24

The support bundle is generated and saved to the

/opt/vmware/voss/support

directory of the

VMware Cloud Director Object Storage Extension

machine.

VMware Cloud Director Object Storage Extension 3.1