Disaster Recovery
VMware Cloud
services have
multiple disaster recovery mechanisms to recover from multiple concurrent failures.
Redundancy and blast isolation are built into the architecture to ensure a high availability
of the VMware Cloud
services including
regional independence, separation of console availability, and customer service
availability. VMware monitors the infrastructure and services on which
VMware Cloud
services depend, and if there is
a failure, receives notifications.According to VMware business impact analysis,
dependencies on third parties are documented to ensure that there are appropriate
business continuity measures. As a customer, you can report a disaster using
self-service or call the VMware global support team. VMware reviews the
customer-reported events and determines whether the event meets the disaster criteria.
The VMware Enterprise-Independent Attestation
process reviews the business continuity plans and documentation annually. The VMware
ISMS is based on the ISO 27001 framework. VMware third-party auditors review the
business continuity and redundancy plans in accordance with the industry standards
including ISO 27001. VMware furnishes audit reports under an NDA.