Phone Home
Support
The Customer Experience Improvement
Program (CEIP) helps VMware understand what products and versions have been installed in a
datacenter. This information is collected to assist and streamline problem determination and
resolution.
Whether this information gets sent to VMware is a
customer choice (on-premise) with CEIP opt-in and opt-out, or as part of their Terms of
Service. VMware will collect only the product name and version for improved problem
resolution. No other partner-specific information will be collected.
VMware asks that vendors add these lines to the VDDK
configuration file for identification:
vixDiskLib.phoneHome.EnablePhoneHome = 1 vixDiskLib.phoneHome.ProductName =vendorName or ApplicationNamevixDiskLib.phoneHome.ProductVersion =versionNumber
Using the vSphere Client, customers can join or leave
CEIP by clicking
Menu >
Administration > Customer Experience Improvement Program
. When
customers leave CEIP, they disable phone-home for all products, including VDDK.