Troubleshooting
Read some of the common errors that users experience during the
Automation
Config
installation process and how to fix
them.Problem | Cause | Solution |
---|---|---|
The Automation
Config user interface shows a
403 error or a blank screen.When you first try to open
Automation
Config within ,
nothing happens. | These symptoms might be caused if your VMware Aria
Automation deployment is using a certificate
signed by a non-standard certificate authority. | |
When you first open the Automation
Config in your VMware Aria
Automation deployment, your web browser displays
a security warning next to the URL or in the display page that the
certificate cannot be validated. | These symptoms might be caused if your VMware Aria
Automation deployment is using a certificate
signed by a non-standard certificate authority. | |
You see yum install error
messages. For example, when installing
Salt as a pre-installation step, yum might return the
following error:
| In this case, it is likely that
you are either experiencing DNS issues or you have a transparent TLS/https
proxy in your environment. | To resolve DNS issues, ensure
that repo.saltproject.io resolves on your machine or that
you can reach that server.If you have a transparent proxy,
add sslverify=0 to the Config yum repo configuration and
then retry the installation of the packages. This will workaround the fact
that your transparent proxy is interfering with connection certificates and
TLS signatures. |
The Salt master is not showing
the keys for the minion. | Sometimes users experience a
problem where minion IDs don’t appear when trying to get the Salt master to
accept minion keys. | Specify the IP address of the
Salt master in each minion’s etc/salt/minion.d/id.conf
file.Edit this file and change the
master setting to show the Salt master’s IP address. For
example, master:127.0.0.0 . For additional methods of
connecting the minion to the Salt master, see Configuring the Salt Minion. |
You experience authentication
errors when applying a highstate. During the initial application
of the highstate to the first Salt master, you may see the following error
message: Authenticationerroroccurred . | This error displays because the
Salt master has not yet authenticated to the RaaS node. | The Master Plugin installation
state will restart the Salt master service and the issue will be resolved
automatically. |
Support for
Automation
Config
is available to Automation
Config
customers with an active license and maintenance
agreement.For more information about contacting VMware
Support, refer to the Automation Config
support page.