Verify uptime and local and remote connectivity in the Cloud site

As a
provider
, check both the services and the appliance uptime, then ensure that the connectivity between all the local services in the cloud site and the paired remote sites is
OK
on the
System Health
page by validating the
Service status
and the
Tunnel connectivity
.
Connection offline
identifies local or remote services that are inaccessible.
Verify that
VMware Cloud Director Availability
4.5 or later is deployed for displaying the service uptime.
On the
System Health
page, verify the service uptime and the connectivity in the local cloud site.
Service uptime
Since
VMware Cloud Director Availability
4.5, verify the time elapsed since the services and the appliance started.
  • Service uptime
    shows the time that elapsed since all services on the appliance started.
  • Appliance uptime
    shows the time that elapsed since the appliance started.
Service status
Verify the connectivity statuses in the local cloud site to the following infrastructure services.
  • Connectivity to the
    vCenter Server Lookup service
    .
  • Connectivity to the database of
    VMware Cloud Director Availability
    .
  • Connectivity to
    VMware Cloud Director
    .
  • Connectivity to the local
    Tunnel Service
    .
  • Connectivity to the NTP server.
Tunnel connectivity
The following three sections are available for
VMware Cloud Director Availability
4.3 and later for verifying the statuses of the connections from the local
Tunnel Service
to the following destinations.
  • Local components connectivity
    to all the remaining
    VMware Cloud Director Availability
    services on the cloud appliances in the local cloud site.
  • Remote cloud sites connectivity
    to the remote
    Tunnel Service
    instances in all paired remote cloud sites with the local cloud site.
  • On-Prem Incoming connectivity
    to all paired
    On-Premises to Cloud Director Replication Appliance
    instances with the local cloud site.
Successful connectivity shows a green check icon
OK
. Alternatively, a red exclamation icon shows for connections that the
Tunnel Service
cannot establish. Restoring such connections automatically updates their connectivity status to green check icons
OK
.
  1. Log in to the management interface of the
    VMware Cloud Director Availability
    appliance.
    1. In a Web browser, go to
      https://
      Appliance-IP-Address
      /ui/admin
      .
    2. Select
      Appliance login
      or
      SSO login
      and enter the
      root
      or the
      single sign-on
      user credentials.
    3. Click
      Login
      .
  2. In the left pane, click
    System Health
    .
  3. To verify the elapsed time since the services started and the elapsed time since the appliance started, check both sections.
    • Service uptime
    • Appliance uptime
  4. For the local connectivity in the cloud site with the infrastructure services like
    vCenter Server Lookup service
    ,
    VMware Cloud Director
    , the NTP server, and others, under
    Service status
    verify that the connectivity reports a green check icon.
  5. To verify the local connectivity in the cloud site, under
    Tunnel connectivity
    expand the
    Local components connectivity
    section.
    This section shows whether the local
    Tunnel Service
    successfully connects to the remaining services on the cloud appliances in the local cloud site. If any, the section also shows a red exclamation icon with a number of connections offline.
    All the local services to which the local
    Tunnel Service
    successfully establishes a connection show a green check icon
    OK
    . Alternatively, a service to which the local
    Tunnel Service
    cannot connect shows a red exclamation icon.
    If the local
    Tunnel Service
    is not operational, the entire
    Local components connectivity
    sections shows a red exclamation icon
    Connection refused
    . Also, under
    Service status
    the
    Tunnel Service connectivity
    shows a red exclamation icon
    Connection refused
    .
  6. To verify the remote connectivity from the local cloud site to the paired remote cloud sites, under
    Tunnel connectivity
    expand the
    Remote cloud sites connectivity
    section.
    This section shows whether the local
    Tunnel Service
    successfully connects to each remote
    Tunnel Service
    in each paired remote cloud site. If any, the section also shows a red exclamation icon with a number of connections offline.
    All the remote
    Tunnel Service
    instances in paired remote cloud sites to which the local
    Tunnel Service
    successfully establishes a connection show a green check icon
    OK
    . Alternatively, a remote
    Tunnel Service
    to which the local
    Tunnel Service
    cannot connect shows a red exclamation icon.
  7. To verify the remote connectivity from the local cloud site to the paired on-premises sites, under
    Tunnel connectivity
    expand the
    On-Prem Incoming connectivity
    section.
    The
    On-Prem Incoming connectivity
    section shows whether the local
    Tunnel Service
    successfully connects to each remote
    On-Premises to Cloud Director Replication Appliance
    in each paired on-premises site. If any, the section also shows a red exclamation icon with a number of connections offline.
    All the remote
    On-Premises to Cloud Director Replication Appliance
    instances in paired on-premises sites to which the local
    Tunnel Service
    successfully establishes a connection show a green check icon
    OK
    . Alternatively, a remote
    On-Premises to Cloud Director Replication Appliance
    to which the local
    Tunnel Service
    cannot connect shows a red exclamation icon.
You validated that the local cloud site connectivity is
OK
.
  • For the infrastructure services in the local cloud site.
  • For each
    VMware Cloud Director Availability
    service in the local cloud site.
  • For all the paired remote sites, both cloud sites and on-premises sites.