VMware Aria Operations for Integrations 4.1

management.packs 10.1 10.0 9.2 9.1 9.0 8.18 8.16 8.12.2 8.12 8.4 8.3 8.2 8.1 6.3 6.2 5.4 5.3 5.2 5.1 4.3 4.2 4.1 3.3 3.2 3.1 2.7.1 2.7 2.6.1 2.6 2.2 2.1 2.0 1.9 1.4.1 1.4 1.3 1.2 1.1 1.0

Troubleshooting the Management Pack
Last Updated October 17, 2024

Once you have finished Installing and Configuring the Management Pack, check the
Collection State
 and
Collection Status
 for the adapter instance on the
Solutions
 page. If they show as
Not Collecting
 or
No Data Receiving
, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.
  • Test Connection Errors
  • Adapter and Collector Log Files

Test Connection Errors

When Creating an Adapter Instance, click
Test Connection
 after entering all of your configuration settings to ensure VMware Aria Operations can connect to the specified host.
The following errors are possible:
Bad User Name/Password
Ensure the correct XtremIO User Name and Password were entered.
Bad Port/Host
Ensure the correct port and host were entered. The default port is 443. The Management Pack supports IPv4 and IPv6.
Non-numeric Timeout Value
The Timeout value must be an integer. The minimum value for Timeout is 15 and the maximum value is 300.
Negative Timeout Value
The Timeout value is below the minimum value of 15.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the VMware Aria Operations UI or in an external log viewer.
  • Adapter log files
     are located in the $VCOPS_BASE/user/log/adapters/EMCXtremIOAdapter/folder.
  • Collector log files
     are located in the $VCOPS_BASE/user/log/ folder.
To set the base log level for the collector in VMware Aria Operations:
  1. Navigate to
    Administration > Logs
    .
  2. Expand the
    PRIMARY
     folder, then select the
    COLLECTOR
     folder.
  3. Click the
    Edit Properties
     icon.
  4. In the
    Root logger level
     drop-down menu, select the desired option.
  • The default logging level is
    warning.
  • To troubleshoot issues, set the logging level to
    info.
  • To view detailed messages, including micro steps, queries, and returned results, set the logging level to
    debug.
If you set the logging level to
debug
,
 log files can become large very quickly. Set the logging level to
debug
 only for short periods of time.
For more information about viewing log files and modifying levels, refer to the VMware Aria Operations online help.

Content feedback and comments