This topic tells you how to resolve common errors that arise when configuring a single sign-on partnership between PingFederate and Single Sign‑On for VMware Tanzu Application Service.

Error

Symptom

You see an error similar to the following screenshot:

Explanation

Possible explanations are as follows:

• Connection Status is deactivated on PingFederate.

• The service provider Entity ID is misconfigured on PingFederate.

• The identity provider Single Sign-On URL is misconfigured in the Single Sign‑On plan settings.

Metadata Not Found

Symptom

You see an error similar to the following screenshot:

Explanation

The identity provider Entity ID is misconfigured in the Single Sign‑On plan settings.