This topic tells you how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Single Sign‑On for VMware Tanzu Application Service.

Error

Symptom

You see an error similar to the following screenshot:

Explanation

Possible explanations are as follows:

• Single sign-on is deactivated on PingOne.

• The service provider Entity ID is misconfigured on PingOne.

• The identity provider Single Sign-On URL is misconfigured in the Single Sign‑On plan settings.

Something went amiss

Symptom

You see an error similar to the following screenshot:

Explanation

The service provider Assertion Consumer Service (ACS) is misconfigured on PingOne.

Metadata Not Found

Symptom

You see an error similar to the following screenshot:

Explanation

The identity provider Entity ID is misconfigured in the Single Sign‑On plan settings.

Missing Name ID

Symptom

You see an error similar to the following screenshot:

Explanation

The identity provider metadata is missing configurations for Name ID. See Configure Identity Provider Metadata.